Delete videos or your account data
You control your uploads and generated media.
By HotelLobby.ai · Content updated
Delete one video
Open the video in My Videos and choose Delete video. The application removes the stored output, remaining source data, and associated provider assets when available.
Delete account data
Open Account and choose Delete my account data. Profile details, uploads, videos and unused credits are removed. Minimal financial records may remain where required by law.
Automatic deletion
New successful-task source photos and completed videos are deleted within 7 days, or sooner if you delete the video or account; failed tasks purge their photos. Old purged originals cannot be restored.
Provider copies and deletion limits
For new two-photo video tasks, APIMart handles WAN 3.0 template editing with the two uploaded images supplied through unguessable, short-lived HTTPS links; these are not Seedance private-avatar approvals. Earlier APIMart jobs may still use Seedance 2.5 and separately approved private face assets. HotelLobby.ai uses APIMart’s deletion API for best-effort task cleanup, which may require retries and does not promise remote deletion. For newly consented successful jobs, processed original photos and videos stay on HotelLobby.ai for no longer than seven days; failed photos are purged and older jobs kept their shorter policy. The provider-facing source URLs still expire within 24 hours. SeeAPI may hold historical task or output copies from earlier processing. SeeAPI states that its generated assets currently have no automatic expiration, and its consulted public API does not document remote deletion. Deleting a video or account here removes our local copy but cannot be promised to delete provider-held copies. Contact support@hotellobby.ai about provider-held data.